Departments & assignees

Departments determine how action items are grouped and who receives notifications. Configure them in Settings → Departments.

Default departments

Redline comes with six standard departments:

• Engineering — BOM updates, design changes
• Procurement — PO cancellations, amendments, new orders
• Production — Production order updates, manufacturing BOM reviews
• Assembly — Assembly-level changes
• Quality — Inspection and verification tasks
• Service — Field change orders, customer notifications

You can rename these or add custom departments to match your organisation.

Default assignees

Each department has a default assignee — the person who receives action items when no specific user is assigned. Set this in Settings → Departments → Default assignees.

When an action list is generated, each action is automatically routed to the default assignee for its department. You can override the assignee on individual action items before releasing the ECO.

Contacts

For departments where the assignee is not a Redline user (e.g., an external supplier contact or a production floor lead who only uses email), add them as contacts. Contacts receive email notifications but do not need a Redline login.

Escalation thresholds

Configure how quickly Redline escalates overdue actions:

Setting	Default	Purpose
n2_reminder_delay_hours	48 hours	Time before first reminder email
escalation_level2_days	Configurable	Days until Level 2 escalation (coordinator + department head notified)
escalation_level3_days	Configurable	Days until Level 3 escalation (operations director notified)

See Notifications & follow-up for the full escalation flow.

Other configurable thresholds

Setting	Purpose
phase_in_buffer_days	Safety margin added to calculated phase-in dates (default: 5 days)
erp_staleness_threshold_hours	When ERP data is considered too old for calculation
verification_step_required	Whether ECOs require a verification step before closing
ccb_required_for_minor	Whether minor changes require CCB approval